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Password randomly changed without any action by me

mobicycle
Investigator
Investigator

‎12-03-2021 03:55 PM

Why would my password suddenly stop working? 

 

How do I reset the password online?

 

Why aren't the chat options working on the EE website?

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎12-03-2021 05:57 PM

Hi @mobicycle.

 

Welcome to the community.

 

What device are you using?

 

Have you tried resetting the device?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-03-2021 06:22 PM

Which password of what? Which mobile router are you going through? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful