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UNLOCK CODE NOT WORKING

wigan3r
Explorer

‎12-03-2021 06:32 PM

I have an old out of contract Note 9 that I have given to one of my kids to use. We have a none EE sim to use but the unlock code provided on email does not work! Please help! 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎12-03-2021 06:37 PM

@wigan3r   Where did you get this code from ? Was it from EE ?   Have you put the other network sim in the device and then entered the unlock code via the phone dial keypad?   

Word of warning do not keep trying to enter the code as it can freeze up the device if it’s wrong and you’ll then need a different code to unlock the device so you can put the network unlock code in. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
wigan3r
Explorer
In response to Chris_B

‎12-03-2021 06:39 PM

Hi yes the code was from EE via email. tried it twice wont accept

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to wigan3r

‎12-03-2021 06:45 PM

@wigan3r  And you are entering it exactly how it is in the email ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.