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my phone number

daichi
Visitor

‎12-03-2021 02:24 PM

hello,

 

I have been trying to verify my phone number, but I could not use them.

 

i opened up the My EE app and it said my phone number cannot be verified.

 

i have been away from the UK for long by the pandemic, and I do wanna use the phone number right now. if there is any solution to this, please help me.

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎12-03-2021 03:56 PM

Hi @daichi.

 

Welcome to the community.

 

Is your number on pay as you go?

 

It may have gone into hibernation if it hasn't been used for a while.

 

Jon

0 Helpful