PS5 order

[Patdavid24]

Today i made a PS5 order as i had registered to order. The payment is showing on pending transactions on my account but i have had no email confirmation. Can you confirm if you have the order

[Christopher_G]

Hi @Patdavid24

If your payment is showing as pending, we've received your order. 🙂

Chris

[Karen671]

Can I add a ps5 onto my account and pre order when they arrive in stock please.

[Christopher_G]

Hi @Karen671

Check out our how to get a PlayStation 5 online help page for information on how to order. 🙂

Chris

[Patdavid24]

If order received why haven’t I had an email confirmation 

[Christopher_G]

Is there anything in your junk/spam folder, @Patdavid24?

Chris

[Sharri90]

I also placed an order for a ps5 this morning I have got an email with an order number but no number on there  I have no text and can’t see anything about my orders on the EE page. 
can someone help.. pulling my hair out lol 

[Christopher_G]

If you would like to discuss your order, I'd recommend speaking to our Mobile Care team, @Sharri90

They have access to your account.

Chris

[Patdavid24]

This is so frustrating as they have said that without an order number they cant look into. I havent had an order number through however the payment is pending from my bank. Can someone advise what I do?

I recently upgrade my phone and was part of the reason upgrading as was waiting to order the PS5. Now stuck in a 2 year contract

[Patdavid24]

Hi Sharri have you received any update on your order yet? Im still waiting but nothing and in limbo