PAYG SIM Not Provisioned

[veb3]

Hello, I just received a PAYG SIM and receive a SIM Not Provisioned for Voice message on my phone, and when I try to register the number that came on the SIM card packaging the website/app says it is not valid. I have tried restarting my phone and re-inserting the SIM.

[Christopher_B]

Hi @veb3

Welcome to the EE Community.

I use my phone for everything so totally get how important it is to stay connected.

Can I please check if this is a new line or is the SIM a replacement on an excising line? 

Thanks 

Chris

[veb3]

Hi, it is a new line. The new PAYG SIM came in the post with an identified phone number printed on the paper, that will not register on myEE. I have not yet paid for a pack but cannot do so since the number will not register.

[Christopher_B]

Thanks for that info @veb3.

You won't be able to register with My EE until the new number is active.

Pay as you go SIM cards should come ready to go. Does your phone show that you have signal at all? 

Thanks 

Chris

[veb3]

Hi yes -- anywhere from 3 to full bars, but a "SIM not provisioned MM#2" message.

[Christopher_B]

@veb3 it can take 24 hours for the SIM to activate on the network but is usually faster. How long has the SIM been in your phone? 

Thanks

Chris

[veb3]

I would say about 4 hours? I can certainly monitor it and periodically restart and such to see if it activates. 

[Christopher_B]

@veb3 Could you please do that for me and it should activate at some point.

Thanks 

Chris

[XRaySpeX]

Have you ordered a Data SIM rather than a Phone SIM? Post a pic of the packaging.

[veb3]

Fairly certain it's a phone SIM as it gave me a phone number and a pack with minutes/texts.

It's still not yet registered. 

(Tried to upload a picture but it may not be an acceptable format)