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EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2
Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connect...
Regular Internet Dropout
For the past few weeks every weekday morning at approx. 10.30am the Internet drops for a few minutes, typically five to seven including re-establishing connection, with the router dropping back to flashing orange, then to steady orange before blue an...
Friends & Family code not working
Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...
Ordered a 9070xt with a 150.00 game card. GPU received,Game card yet to arrive..
Similar to other posts here, I’ve waited the 14 working days from delivery of the GPU and I’ve still not received the game card voucher. Called 150 today to be told they have to send a form and it’ll take another 5 working days..will obviously have t...
New Extra Hub
Hi, how can I get an extra broadband hub please? Recently transferred from BT to EE and when I was with BT, I had the main hub downstairs and a smaller hub upstairs for our computer. I would appreciate your help.
Resolved! Roaming Inclusive Extra Changed Mid-Contract – What Are My Options?
Hi all,I’m really hoping someone can help or offer advice here because I’ve been left in an absolutely awful position by EE.When I renewed my contract, one of the main reasons I stuck with EE was because of the Roam Abroad Pass included as an Inclusi...
I haven’t incoming and outcoming calls
Hello, I can not use my phone. There is no outcoming and incoming calls . I am outside UK. I even can’t call to EE
Balance and charges
One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. What are you going to do about this and my lost cr...
eSim switchover has deleted my SIM phone number and I can't connect to get code
Hi, I was sent a text from EE to say switch to ESIM from my inserted SIM for better 5G experience. I went through the motions of transferring my SIM to ESIM but it has closed down my existing SIM with phone number. Now I am only able to use my phone ...
Where is my phone?
I can't find the order number to track my new phone. Looked in spam folder but no sign of it. I know a delivery was attempted to my old address, not the one that BT use. Help!G.
