For up-to-date information and comments, search the EE Community or start a new topic. |
23-11-2021 11:58 AM
I recently joined EE, but through interacting with their website it is not somewhere i want to stay.
I do want to keep my phone number so i need the PAC code from them, but texting them doesn't work(no response), the online cancellation doesn't work(error, unable to accept request), and when i called them they said i had to wait 30 days?
I'm on a pay as you go sim, so there is no "contract" to which i should be bound to, and all the info they give on the website said that i should be able to receive a PAC code instantly upon request.
Any help, or do i actually have to wait the 30 days?
23-11-2021 12:24 PM
@RyanDavies2 : Did you text PAC to 65075 to get your PAC?
There is no online cancellation, so I don't know what you are looking at.
23-11-2021 08:38 PM
I have a pac code from three what do i do next
23-11-2021 08:42 PM
@Giuseppe1953 : Give your PAC from your old provider to EE using Fill out this quick form to transfer your number .
23-11-2021 10:53 PM
When i text PAC to 65075, i get no reply. Its weird because if i mistype it like "PAV", it will say its the wrong keyword but it just doesn't respond to "PAC".
Online there was a section called "leaving EE" which allowed me to request a PAC code, but the page would give me an error when i request.
24-11-2021 08:03 AM
Hi @RyanDavies2.
Can you try texting INFO to 85075?
This will return a text message with information on leaving EE.
If you're still unable to get a PAC you could try giving our Customer Care team a call.
Jon
24-11-2021 09:32 AM
I have tried all the methods given from texting INFO.
If "07953 966 250" is the customer care team, then it was them who told me i would have to wait 30 days to get the PAC code. Any other ideas?
Thanks,
Ryan
24-11-2021 09:47 AM