Ordered phone online - delivery

SophieLaura1
Explorer

‎14-07-2020 07:13 AM

I placed an order online to upgrade my phone Friday (10/07) and had a confirmation email that same day. It says usually dispatched within one working day but I’ve recieved no delivery date and it’s saying tracking is unavailable on your website! How long am I looking at waiting for my device to arrive? 

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4 REPLIES 4
Wilkesy91
Established Contributor
Established Contributor

‎14-07-2020 08:02 AM

Hi

 

i was looking at upgrading last night and noticed it stated could take 6-7 days for delivery so could be that. 

Leanne_T
EE Community Support Team

‎14-07-2020 08:48 AM - edited ‎14-07-2020 08:50 AM

Hi @SophieLaura1 

 

Thanks for coming to the community.

 

Could you let me know which phone you ordered, including colour and size?

 

Speak soon 🙂

 

Leanne.

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SophieLaura1
Explorer
In response to Leanne_T

‎14-07-2020 08:54 AM

Samsung galaxy s20

 

 

 

128GB Cloud Blue

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Leanne_T
EE Community Support Team
In response to SophieLaura1

‎14-07-2020 09:01 AM - edited ‎14-07-2020 09:01 AM

Hi @SophieLaura1 

 

Thanks for the quick reply.

 

This is showing in stock for you, as soon as your order has been processed you will receive another email update from us and DPD will text you the day before your phone is going to be delivered.

 

If you would like to get your order looked into, please give us a call on 150 and our Mobile Care team will be happy to give you an update 🙂

 

Leanne.

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