Delivery of phone

[N0mad1]

i ordered my phone 2 weeks ago and haven't had any form of communication from EE contacting me about my phone or the delivery... it is taking the P*** a bit 

[Chris_B]

@N0mad1  What phone ?  Model type colour and storage size ?  

[N0mad1]

Samsung S21 and 128g i think

[Northerner]

Hi @N0mad1 

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

[N0mad1]

yes i have and it tells me that my order doesn't exist even though i have paid for it, i also cant contact the call line as i dont have a phone cuz you know... im waiting for my phone to come lmao

[James_B · Accepted solution]

Hi @N0mad1,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch. You can chat online at ee.co.uk/contact-ee.

James

[N0mad1]

i've tried "getting in contact" and i haven't been able to get thru

[Leanne_T]

Hi @N0mad1

Thanks for coming back to us. 

If you can try calling us again, the team will check the account for you and give you an update on your order. 

Thanks. 

Leanne. 

[N0mad1]

thats great and all but all i want is an email telling me when its gonna be delivered its been almost 3 weeks now and i have been told absolutely nothing