Delivery of phone
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25-12-2021 12:45 AM
i ordered my phone 2 weeks ago and haven't had any form of communication from EE contacting me about my phone or the delivery... it is taking the P*** a bit
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26-12-2021 08:58 AM
Hi @N0mad1,
Welcome to the EE Community. 🙂
Our Customer Care Team will be happy to check the status of your order if you get in touch. You can chat online at ee.co.uk/contact-ee.
James
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25-12-2021 08:09 AM
@N0mad1 What phone ? Model type colour and storage size ?
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25-12-2021 09:07 PM
Samsung S21 and 128g i think
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25-12-2021 09:58 PM
Hi @N0mad1
Have you checked EE order tracking?
https://myaccount.ee.co.uk/orderdetails
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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26-12-2021 01:28 AM
yes i have and it tells me that my order doesn't exist even though i have paid for it, i also cant contact the call line as i dont have a phone cuz you know... im waiting for my phone to come lmao
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26-12-2021 08:58 AM
Hi @N0mad1,
Welcome to the EE Community. 🙂
Our Customer Care Team will be happy to check the status of your order if you get in touch. You can chat online at ee.co.uk/contact-ee.
James
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26-12-2021 09:05 PM
i've tried "getting in contact" and i haven't been able to get thru
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27-12-2021 08:36 AM
Hi @N0mad1
Thanks for coming back to us.
If you can try calling us again, the team will check the account for you and give you an update on your order.
Thanks.
Leanne.
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27-12-2021 04:48 PM
thats great and all but all i want is an email telling me when its gonna be delivered its been almost 3 weeks now and i have been told absolutely nothing
