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I have just changed to monthly contract and I was told that I would keep my mobi

albertwatson421
Visitor

‎13-07-2020 10:46 PM

Ee doesn't recognise my number and I was told by the operator that setup my new monthly plan that I would only have to turn my phone off and on again and I would be all set up which I have done today

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1 REPLY 1
Leanne_T
EE Community Support Team

‎14-07-2020 08:28 AM

Hi @albertwatson421 

 

Thanks for coming to the community.

 

Is this your My EE account that does not recognise your number?

 

Are you using our old SIM card?

 

Also, do you have signal showing on your new phone?

 

Leanne 🙂

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