Ordered Upgrade S20 Wednesday no updates

[Yuzu95]

I ordered a Samsung S20 for my upgrade but it says out of stock now but when I ordered it, it said now in stock order for next day delivery, I ordered Wednesday but my tracking info just says your back order is confirmed, is there anyway to find out what's happening without ringing EE?

[Jon_K]

Hi @Yuzu95.

Welcome to the community.

If you're unable to track your order online, the best way to get an update would be to contact our Customer Care team.

Jon

[Yuzu95]

Hi @Jon_K 

I want to avoid calling as much as possible as I have severe anxiety when talking on the phone, is there no other way for me to get an answer without calling?

[Jon_K]

Sorry @Yuzu95, If the online order tracker isn't tracking your order, calling is the only other way to get an update.

Jon