Ordered Upgrade S20 Wednesday no updates
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26-09-2020 11:46 AM
I ordered a Samsung S20 for my upgrade but it says out of stock now but when I ordered it, it said now in stock order for next day delivery, I ordered Wednesday but my tracking info just says your back order is confirmed, is there anyway to find out what's happening without ringing EE?
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26-09-2020 01:39 PM
Hi @Yuzu95.
Welcome to the community.
If you're unable to track your order online, the best way to get an update would be to contact our Customer Care team.
Jon
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26-09-2020 01:52 PM
Hi @Jon_K
I want to avoid calling as much as possible as I have severe anxiety when talking on the phone, is there no other way for me to get an answer without calling?
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26-09-2020 02:10 PM
Sorry @Yuzu95, If the online order tracker isn't tracking your order, calling is the only other way to get an update.
Jon
