Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Order

Gemma112
Contributor
Contributor

‎15-10-2021 10:39 AM - last edited on ‎15-10-2021 10:49 AM by EE Community Moderator

Good Morning, 

 

I ordered a laptop - tracking number : xhoxxxxxxxxx

 

Samsung galaxy book = 256GB mystic silver 

 

This was ordered last Thursday 7th and it says its confirmed but when i tracked my order its saying sorry have no information. 

 

This has happened before when i ordered an add on for an Xbox and kept tracking it and nothing came through to say when they were delivering it - then it turned up with no warning lucky i was in as when i still track it its saying they have no information. 

 

please can you tell me where the laptop is as when i ordered it - it said in stock. 

 

Many Thanks, 

 

[mod edit: Please do not post order numbers on the public board. Thanks!]

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎15-10-2021 10:48 AM

Hi @Gemma112 

 

You will need to speak to EE CS on 150 about your order if the tracker isn't working.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful