Order

Rhian1191
Visitor

‎19-04-2020 05:18 PM

I placed an order for another line on my account for an Apple Watch. There was an upfront cost which has came out my account and I have an order number but when I track my order it says it can’t show the details at this time. I also ordered airpods as an add on accessory after and they have arrived. Just wondering if this can be checked?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-04-2020 06:31 PM

@Rhian1191   You’ll need to call customer services to have this checked. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

‎21-04-2020 08:32 AM

Hi @Rhian1191

 

Welcome to the community. 🙂

 

I recommend following @Chris_B's advice and speak to our Mobile Care team. They'll be able to check the order and make sure everything's OK.


Chris

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