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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

Upgrade delivery date

Upgrade ordered on 18th April xkoxxxxxxxxx. Confirmation received but no delivery date. No money taken yet.   [mod edit: please do not post personal information on the public board. Thanks!] 

Jack_65 by Visitor
  • 419 Views
  • 1 replies
  • 0 Helpful

Upgrade Apple Watch - Security Pin

I am trying to upgrade my apple watch contract and I am so close to completing the order but it is asking for a security pin.The pin will be text to the line's mobile number but I cannot receive a pin/text to complete my upgrade as it uses a differen...

azchtk by Visitor
  • 1320 Views
  • 1 replies
  • 0 Helpful

Phone upgrade

I upgraded my phone to the iPhone 11 in red on Saturday, didn’t pay anything as contract had ran out. I’ve had a confirmation of order email but nothing since, is there any other information you can give me please? 

Phone not arrived

Hi I placed An order with you on the 17th for an upgrade, had a conformation email, 3days later not able to track my phone, the money hasn’t left my account and I can’t call EE as your lines are so busy, how am I going to find out where my phone is?

phone delivery

On the 24th of March I ordered an iPhone 11 64gb in white, the £30 upfront cost was withdrawn, but still no phone has been delivered. I understand these are trying times I'm just seeking assurance- Thanks 

Phone order

Hi I ordered a new phone on Friday night had conformation about the order but nothing since and said it would be dispatched in 1 day.. Still nothing about it Thanks 

SamKee12 by Visitor
  • 406 Views
  • 1 replies
  • 0 Helpful

Upgrade

Upgraded my phone on Friday and paid £30 for new handset. Received a confirmation email of this but no further update or delivery information. Any ideas when I’m likely to get it? 

No order delivery date

Hi - I placed an order yesterday morning and received an email to say the order had been received and to look out for a delivery text but not received anything since. Are you able to help? Thanks!

BexPeds1 by Investigator
  • 508 Views
  • 3 replies
  • 1 Helpful

Phone delivery

I ordered my phone on Friday and I still haven’t received an email or a text message that tells me when it’ll be delivered?

Tamara5 by Visitor
  • 431 Views
  • 1 replies
  • 0 Helpful

Order

I placed an order for another line on my account for an Apple Watch. There was an upfront cost which has came out my account and I have an order number but when I track my order it says it can’t show the details at this time. I also ordered airpods a...