Order tracking

[RKimber]

I ordered an upgrade on 28 Feb. I've had an email acknowledgement of the order, but I am unable to track the order.

When I enter the order number on the website page it gives an error saying that it can't provide the information.

I have had no text messages either.

How do I find out what is happening?

[James_B]

Hi @RKimber,

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with tracking details the day before your phone is due to be delivered.

DPD send out delivery confirmation texts up to 8pm.

Hope this helps.

James

[RKimber]

So the EE tracking webpage is worthless?

[James_B]

Hi @RKimber,

You should be able to track your order with EE once it has been processed.

Thanks

James

[RKimber]

The email said "Your order’s on its way". It's not clear, given the absence of information, what that means.

The other puzzle is that when I login to EE I'm told that I'm eligible for an upgrade, which suggests the upgrade transaction hasn't been accepted

[Christopher_G]

Hi @RKimber

If you're worried about your order, I recommend speaking to our Mobile Care team.

They have access to your account and will be able to check it for you.

Chris