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01-03-2020 09:11 PM
Please beware that after having a brand new phone delivered by Enjoy when my wife opened it up the phone turns out to be pre used with a password and no battery charge i feel that this outsourcing company are trying to offer you a new phone but unless you check the box that was not sealed and the inspect the phone you may not be aware that this is not a new phone after a 45 minute conversation with EE they agreed to replace for a brand new phone delivered directly from EE
Buyer Be aware
02-03-2020 08:27 AM
Hi @wonchop
Welcome to the community.
I'm sorry to hear you had a problem with the phone, but glad to hear that our Mobile Care team were able to sort this out for you.
Chris 🙂