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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2990 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16247 Views
  • 51 replies
  • 65 Helpful

Enjoy

Please beware that after having a brand new phone delivered by Enjoy when my wife opened it up the phone turns out to be pre used with a password and no battery charge i feel that this outsourcing company are trying to offer you a new phone but unles...

wonchop by Visitor
  • 945 Views
  • 1 replies
  • 0 Helpful

Order tracking

I ordered an upgrade on 28 Feb. I've had an email acknowledgement of the order, but I am unable to track the order. When I enter the order number on the website page it gives an error saying that it can't provide the information. I have had no text m...

RKimber by Investigator
  • 1536 Views
  • 5 replies
  • 3 Helpful

Order

As my order been accepted please 

Resolved! Upgrade- no dispatch email

Hi,  I upgraded my phone on the 28th Feb and received confirmation. I contacted customer services because I hadn’t received a dispatch email and they said wait more than 24 hours. However it’s been over 24 hours and I still haven’t received any furth...

Han22 by Visitor
  • 3098 Views
  • 1 replies
  • 1 Helpful

How can I give positive feedback?

I called up the customer service line and after a short wait I got through to an advisor in Newcastle called Michael. I was looking for an upgrade and he was really patient, clear and had a great rapport which made me feel really comfortable. After t...

faheyab by Visitor
  • 1968 Views
  • 10 replies
  • 5 Helpful

Resolved! SIM Delivery

Ordered replacement SIM for my second line on Sat 22nd but I have not received it. Anyone know how long it generally takes to be delivered?

Veebs by Investigator
  • 2827 Views
  • 3 replies
  • 1 Helpful

Upgrade fee

Hi I've upgraded early by about 90 days and was quoted £115 for an upgrade fee but when my order came there was no fee due on my invoice  and I haven't been charged . Are upgrades free under 100 days or will I be charged on my next bill for the upgra...

adamrm10 by Visitor
  • 900 Views
  • 1 replies
  • 0 Helpful

Order completed on phone - no confirmation email

Hi, I recently left EE to join Three. The coverage was so poor that I cancelled within the 14 day cooling off period to rejoin EE. Upon trying to purchase a sim only contract yesterday, I ran into trouble with the purchase as the EE website thought I...

acook1996 by Investigator
  • 1106 Views
  • 4 replies
  • 0 Helpful

Question about my recent upgrade

Hello,  I have 2 phones on my account as one belongs to my son.  He was due an upgrade which we did at the weekend, a new phone has arrived with a new sim card.  can I please check that the upgrade is for the mobile number ending 1083.  Also i wanted...

Cancelled upgrade - refund for phone cost

Hi all - was wondering if anyone could help with this please? I did my upgrade and paid £50 phone cost earlier this month and the phone was out of stock. I changed my mind today and went onto live chat - they cancelled my upgrade. I've just put throu...

shipikin by Visitor
  • 789 Views
  • 2 replies
  • 0 Helpful