Order tracking not working. - The EE Community

When I try an track my order (xkxxxxxxxxxx), which I placed last Wednesday, 21 October, I keep getting the following message:

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

I've seen that it usually happens. who can help me?

6 REPLIES 6

If order tracking doesn't work then you will need to call EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Morning @EdwnRmos

Thanks for coming to the community.

Which phone have you ordered?

Did you receive another email with a tracking reference number along with your order number?

Thanks 🙂

Leanne.

I've ordered Samsung Galaxy note 20 ultra 5g and I didn't receive another email with tracking reference

Thanks for coming back to me.

Which colour and size did you order?

Was the device showing in stock?

Thanks 🙂

Leanne.

Hi.you can see on my order summary:

Color: Mystic Black

Size: 6'9

It's and was in stock

I've double checked and we still have stock available.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James