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New iPhone SE and SIM

CP82
Investigator
Investigator

‎23-10-2020 07:59 PM

I have just bought a new iPhone SE with a new SIM from EE. Does the SIM need to be activated? I have out it into the iPhone but it doesn't look to be recognized-  on the top left corner it says "No SIM".

Thanks

CP

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎23-10-2020 08:04 PM

@CP82  have you put the Sim in the correct way round ? be very careful when you take it back out as you could damage something inside the phone. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
CP82
Investigator
Investigator
In response to Chris_B

‎23-10-2020 08:07 PM

Thanks. I think I have put it in the correct way.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to CP82

‎23-10-2020 08:11 PM

@CP82   If you did it wouldn’t say no sim. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
CP82
Investigator
Investigator
In response to Chris_B

‎23-10-2020 08:39 PM

Thanks. I have taken the SIM out and put it back again (as showed in one of the many videos available online). It still says  No SIM. Is there any other possible reason?

 

 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to CP82

‎24-10-2020 08:17 AM

Hi @CP82,

 

Was the SIM inserted correctly when you checked?

 

If not, could you see any damage to the SIM tray?

 

Thanks

 

James

0 Helpful