Order processing

[Tada5812]

I ordered myself a new handset on Monday , ive received a order confirmation email with order number but there isn’t any tracking information available as yet . I was wondering if anyone had any idea on processing time etc for orders . 

Thanks in advance 🤷🏿‍♂️

[Tada5812]

I’m struggling to find live chat at present . 

[Leanne_T]

Hi @bazcad

Welcome to the community.

Have you had a 000 reference number sent to you in a text message?

Would we have already had your email address?

Leanne.

[bazcad]

no i haven't had a text message and i am a new customer so you wouldn't have my email address.

[Leanne_T]

Hi there @Tada5812

Is this showing as busy? 

If so, you may need to give us a call and select the options provided 🙂

Thanks, Leanne.

[Leanne_T]

I see @bazcad

In this case we will need to check your order.

If you call our customer service team on 0800 956 6000 we will be able to get this looked into for you.

Thanks, Leanne.

[bazcad]

okay thanks for your help Leanne

[Leanne_T]

No problem @bazcad

Have a lovely day 🙂

[Tada5812]

So I’ve now spoken to a cracking lady in customer services , the order has been shipped which is good .she gave me a 14 digit tracking number which doesn’t seem to mean anything on the dpd website or the EE tracking website . Other than ring customer services again do you have any more suggestions please 🤷🏿‍♂️🤦🏿‍♂️🙈

[Leanne_T]

Hi @Tada5812

Can you enter the number into the EE Order tracker here?

Does this have any details showing?

DPD will text you the day before delivery so you can arrange a delivery slot 🙂

Thanks, Leanne.

[Tada5812]

I thinks the 14 digit dpd number I’m on the hold waiting to speak to someone now . Hopefully this should shed some light on it all .

again , thankyou for your input and swift response