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Order not here

AThomp
Explorer

‎12-01-2021 11:59 AM

I’ve ordered an Apple Watch series 6 44mm 3 days ago for my boyfriends birthday, and I was hoping it would be here but now (ready for his birthday tomorrow) but it isn’t. I haven’t had any confirmation email other than as soon as I ordered the watch I got an email to say “orders on its way”, but nothing since to follow up despatch. What can I do? Every time I call I can’t get through. 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎12-01-2021 01:55 PM

Hi @AThomp.

 

Welcome to the community.

 

Have you tried using our online order tracker?

 

DPD will text you when your order is ready to be delivered.

 

Jon

0 Helpful
AThomp
Explorer
In response to Jon_K

‎12-01-2021 02:04 PM

Hi. Yes I have used the tracker but nothing shows up. Is there any way you can check and see if my order has gone through so I know that it will be coming? 

0 Helpful
Jon_K
Former EE Employee
In response to AThomp

‎12-01-2021 02:31 PM

Sorry @AThomp, we're unable to check this on the community.

 

I'd recommend trying again to get in touch with our Customer Care team.

 

Jon

0 Helpful