Order is late with superfast

tiahenderson25
Visitor

‎25-01-2021 05:49 PM

I paid to upgrade early and chose superfast delivery with a two hour time slot for the same day, once I completed the order I had a confirmation email but nothing since. It is a day late and I’ve had no updates on the order and tracking won’t work. 

 

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4 REPLIES 4
ZMCN96
Explorer

‎25-01-2021 06:02 PM

Sames happened to me, ordered Saturday and still no update on when it arrives.

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Katie_B
EE Community Support Team

‎26-01-2021 08:19 AM

Good Morning @tiahenderson25 and @ZMCN96. 

 

Thanks for coming to the community. 

 

I am so sorry to hear you have not yet received your order. 

 

Please can you both confirm the make and the model of the phone you ordered along with colour and memory size?

 

I would love to look into this further for you both, 

 

Katie 🙂

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ZMCN96
Explorer
In response to Katie_B

‎26-01-2021 08:42 AM

It’s the iPhone 11 black 128gb

Sent from my iPhone
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Katie_B
EE Community Support Team

‎26-01-2021 08:46 AM

Hi @ZMCN96. 

 

Thanks for getting back to me. 

 

Our stock pages show this device is in stock. 

 

I would recommend speaking with our customer service team who can chase your order and find the reason behind your delay. 

 

Katie 🙂

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