Data not working on iPhone XR

[emmac1977]

Phone works fine on WiFi but will not work without wifi on messages or certain apps? 

[Chris_B · Accepted solution]

@emmac1977   What apps are these ?  If it’s Facebook or any app like this you’ll need to have content lock switched off.  You can do this within your online EE account/my EE app.      When you say messages do you mean iMessage ?  or something else.  

Do you have any data left to use ?  Is cellular data enabled for these app ?  

[emmac1977]

Instagram and snap chat data is there to use but won't flick to mobile data. Yeah I message won't come through. 

[Jon_K]

Hi @emmax1977.

If you go to Settings, then Mobile Data, could you scroll down the list and make sure data is switched on for all apps?

Can you use data on a browser?

Jon

[emmac1977]

Hi guys 

1. Thanks for the help it was the content lock it's now working. 

[Jon_K]

Thanks for letting us know you got this sorted, @emmac1977 🙂