tracking order for

[Pharaohmt]

I have applied for a contract with ee and got an email with a reference/order number and information saying ee will need t call me for more information.

a few days later i recieved a call from ee stating that the order has past credit checks but the card being used has been refused by my bak t set up direct debit so i proceeded t give bak details and everythig wet through.

this was last week and ive had no delivery or confirmation of delivery apart frm the phe call

[Katie_B]

Hello @Pharaohmt. 

Thanks for coming to the community. 

What phone did you order?

If you could provide colour and memory size I would love to check our delivery timescale. 

Katie 🙂

[Pharaohmt]

Hi,

it was a iPhone 12 Pro Max, I think it might just be the pro.

it was gold but at the checkout I’m sure I noticed it changed to graphite again not sure sorry.

and it was 256gb

Thank you

kind regards

xxxxxxx xxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Katie_B · Accepted solution]

Hi @Pharaohmt. 

If you are unsure what device you ordered please give us a call so our customer care team can check your order and provide delivery guidance. 

Katie.