The EE Community

Mobile credit running out when not been used

I have a mobile kept at home for emergencies, on a pay as you go scheme. The credit should roll over as long as I am £10 in credit, but it keeps running out even though it's not been used. It's not connected to the internet so not using mobile data. 

Xbox Game Pass Ultimate

Xbox Game Pass Ultimate hasn't worked for 3 months...unfortunately customer service doesn't know how to do it

Leaving the UK on holiday.

A month ago I saw an advert for a 6 day trip to the Isle of Mann and I booked it. I had no idea that the Isle of Mann was not covered by EE mobile service until I got here. I've also discovered they have their own currency! Ignorance is not always bl...

Roaming USA

Is there a monthly rate for roaming in the USA or is it a flat £25 a week? Last year it was £25 a month!

6th Report of SMS service down in the last week

What on earth is going on with EE network? I have a bunch of Payg sims ordered at various times over the last year for different portable electronic projects and NONE of them are working to receive SMS. All of them are active, most were in use only a...

Just paid my bill and can not make an important call

Ordered pay as you go contract

Ordered the iPhone 15 just moments ago on pay as you go contract everything checked out they took my upfront payment then somehow the page had an error now can’t find my order there’s no email to confirm just the fact they took an upfront payment I’m...

Can log in to forum but not the app?

Can login to forum but not the app? 

Wifi Drops Out - Online Gaming Same House

My flatmate and I recently signed up for EEs fiber package. One thing that has started happening is when we play online games together our pings will spike and crash the internet for both of us. Its incredibly frustrating and happens constantly whene...