Order details/Receipt

[stuarthemming]

I upgraded my phone online at the weekend. 

I've had no copy of the order details or a receipt, nor have I received details of how to access the free gift (Britbox in my case)

How do I get this?

[Leanne_T]

Hi @stuarthemming

Thanks for coming to the community. 

Did you receive an email confirming the order? 

Has your plan changed in your My EE account now? 

Leanne.

[stuarthemming]

> Did you receive an email confirming the order? 

Not that I can see

>Has your plan changed in your My EE account now? 
Well, my new phone is there, but it doesn't show any details about when I changed or anything; in fact, it says I can upgrade again in 12 days!

And, for you information, I have and am using the phone.

[Leanne_T]

Thanks @stuarthemming

Just to confirm your upgrade has been delivered? 

Did you select BritBox as a Smart Benefit? 

Thanks 🙂

Leanne.

[stuarthemming]

I can confirm that, yes, I have the phone and yes, I selected BritBox as my benefit.

I need details of how to access my benefit.

I also need the order number and receipt to claim my Google Play voucher.

[Leanne_T]

Hi @stuarthemming

Thanks for the quick reply. 

If you text PICK to 150, you should get the option to select BritBox and get a message from us to help you get set up. 

If you need any order details, please give us a call on 150 our Mobile Care team can help you this 🙂

Leanne.