Order confirmed and can’t get through

[fizzlekicks]

I’m new to EE ordered a phone last night, all confirmed then this morning I get an email saying I need to contact them for more info?! My order number doesn’t work and they’ve taken money out of my account. I’m trying to ring the number they’ve sent me but I’ve been on hold for 1hour 5mins already? Can’t get through and no live chat facility so what am I supposed to do?! Not a great start for a new customer and beginning to regret my decision already 

[Leanne_T]

Hi there @fizzlekicks

Thanks for posting on the community. 

If you have received this email, the team will need you to confirm some details on the number provided.

If you can continue to hold they will answer as soon as one of the team is free. 

Thanks 🙂

Leanne.

[fizzlekicks]

I waited almost 2hours and gave up. I’ll just cancel and go with someone else, all a bit ridiculous for a new customer if you ask me 

[Leanne_T]

I am very sorry to hear this @fizzlekicks

Have you tried calling 0800 956 6000? 

Thanks. 

Leanne.

[fizzlekicks]

Just tried can’t get past the bit where it asks for your mobile number as it doesn’t recognise it. Can I request a call back or go into a shop to sort this out? I’m busy at work and don’t have time to sit around on hold all day for no one to answer.  I didn’t realise this would be such a hassle especially as my order was confirmed. Thanks 

[Leanne_T]

Hi @fizzlekicks

Sorry we have no account access on the community, the number given should have an option for new customer and no number will be needed. 

You can find our contact details on the get in touch page. 

Leanne.

[soupladel]

@fizzlekicks I would suggest clicking on the account and billing options in the above link, then mobile phone, then start conversation as that will trigger a live chat conversation where other options might direct you places that wont help any like the order tracker etc...