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iPhone 13 delivery

Mringram
Valued Contributor
Valued Contributor

‎23-09-2021 05:43 PM

iPhone 13pro max according to EE order tracking I’m getting it tomorrow …..as I was informed on ordering….text from dpd….tacking says picked up from ee at 4pm but not being delivered till Monday….. what happened to next day delivery on day of release !!!!! And why is it taking 4 days…..I deal with dpd on my job and I know this item will arrive tomorrow in warehouse but will sort all weekend…..,,fumming

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13 REPLIES 13
Enog82
Investigator
Investigator

‎23-09-2021 05:51 PM

Nothing EE can do to help, you need to contact DPD and take it up with them, if they picked it up today there is no reason for them to delay delivery until Monday

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Mringram
Valued Contributor
Valued Contributor
In response to Enog82

‎23-09-2021 06:02 PM - last edited on ‎23-09-2021 06:57 PM by EE Community Moderator

Oh don’t get me wrong I’m not blaming EE …. They have held up there end lol….but really **bleep** of at dpd…..I know that phone will be there tomorrow as I deal with dpd and know when arrive and leave….. and next to impossible to call anytime there

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Mringram
Valued Contributor
Valued Contributor
In response to Enog82

‎24-09-2021 08:39 AM

And according to dpd item on way to my town…left yesterday at 4.16 …but according to EE IT ONLY LEFT TODAY….

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johnrs
Contributor
Contributor
In response to Mringram

‎24-09-2021 08:54 AM

Normally I have been lucky in the past and had confirmation on the day before it had been dispatched and delivered on the day of release.

 

But this year I have got expected delivery on the 24th and that's all.  Nothing from DPD yet  😞

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Mringram
Valued Contributor
Valued Contributor
In response to johnrs

‎24-09-2021 12:51 PM

I’m all the years with EE I HAVE ALWAYS RECEIVED NEW PHONE ON RELEASE DAY

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Leanne_T
EE Community Support Team
In response to Mringram

‎24-09-2021 01:25 PM

Hi everyone, 

 

Please see our iPhone 13 delivery queries, post for any questions you may have. 

 

Leanne.

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Mringram
Valued Contributor
Valued Contributor
In response to Leanne_T

‎25-09-2021 01:09 PM

I got text from dpd your as your iPhone 13 delivery post states but not day b4 delivery…..,4 days b4 ……as I stated my phone was picked up by dpd at 4.16 on the 23rd I want explanation as to why I’m wasting till 27th for it ….my tracking on EE stated delivery 24th and only changed on the 24 seating dispatched which is lie as dpd had it on 23rd

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Leanne_T
EE Community Support Team
In response to Mringram

‎25-09-2021 01:48 PM - edited ‎25-09-2021 01:48 PM

Hi @Mringram 

 

Thanks for posting. 

 

Have you spoken to DPD? 

 

Leanne.

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Mringram
Valued Contributor
Valued Contributor
In response to Leanne_T

‎25-09-2021 06:29 PM - edited ‎25-09-2021 06:31 PM

No I haven’t….but as it’s next to impossible to get in touch with real person it’s waste of time and when I did find a number on Friday I gave up after being on hold for someone for 46 minutes 

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