Order confirmation

[Jordanbethanyy]

Hi, I had my upgrade placed earlier today and the money came out of my bank but I’ve not had a confirmation email?

just the word of the person who placed my order over the phone.

i had this happen a couple of days ago and my order had been cancelled for some reason so I’m wary of this happening again

thanks in advance 

[Leanne_T]

Hi @Jordanbethanyy

Thanks for coming to the community.

Was the device in stock when you placed the order?

Thanks 🙂

Leanne.

[Jordanbethanyy]

hi thanks for the reply.

yes the phone was in stock when the order was placed 

[Leanne_T]

Thanks for the quick reply @Jordanbethanyy

Once your order has been processed you will receive an email from us with tracking details, and you will get a text from DPD the day before the phone is going to be delivered.

If you would like to double check your order, please give us a call on 150 our Mobile Care team will be happy to check this for you 🙂

Leanne.