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I owe money but want to ugrade

R1cky
Investigator
Investigator
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 I want to upgrade my phone but had fallen behind with some payments as i had a bad fall rock climbing which resulted in me having had a traumatic head injury. This hospitalised me for over a year. It would be really nice to talk to a human rather than doing this via text. I think i owe around £100.00 on this contract although i just pay £15.00 per month. 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hi @R1cky 

 

You can absolutely call EE C/S on 150 and speak to an agent about this.

 

Call wait times are longer at times because of the current situation, but C/S is absolutely open.

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

Hi @R1cky 

 

You can absolutely call EE C/S on 150 and speak to an agent about this.

 

Call wait times are longer at times because of the current situation, but C/S is absolutely open.