Order confirmation

[Ryanjft96bell]

Hello I placed an order yesterday and revived an email saying “ your EE order was successful we’re are processing your order and we will let you know when your order has been dispatched but it’s has a xko number an I have read it need to be a xkn number or you haven’t been accepted am just wondering if I have or haven’t as I have had no other email after the one stated thanks in advance for any help 

Ryan 

[Chris_B]

@Ryanjft96bell   It can be a XKN or a KXO number.   Your order has been accepted.  You’ll get more information when the device ships to you.  

[Ryanjft96bell]

Thanks very much for that info also I have just been on my online banking and the upfront payment doesn’t seem to have been take is there a reason for that or should I call them up ? 

[Katie_B · Accepted solution]

Good Morning @Ryanjft69bell. 

Does this maybe show under pending transactions?

I would recommend giving us a call if this does not show. 

Katie 🙂