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28-09-2019 09:03 PM
Hello I placed an order yesterday and revived an email saying “ your EE order was successful we’re are processing your order and we will let you know when your order has been dispatched but it’s has a xko number an I have read it need to be a xkn number or you haven’t been accepted am just wondering if I have or haven’t as I have had no other email after the one stated thanks in advance for any help
Ryan
Solved! See the answer below or view the solution in context.
29-09-2019 11:43 AM
Good Morning @Ryanjft69bell.
Does this maybe show under pending transactions?
I would recommend giving us a call if this does not show.
Katie 🙂
29-09-2019 07:44 AM
@Ryanjft96bell It can be a XKN or a KXO number. Your order has been accepted. You’ll get more information when the device ships to you.
29-09-2019 07:47 AM
Thanks very much for that info also I have just been on my online banking and the upfront payment doesn’t seem to have been take is there a reason for that or should I call them up ?
29-09-2019 11:43 AM
Good Morning @Ryanjft69bell.
Does this maybe show under pending transactions?
I would recommend giving us a call if this does not show.
Katie 🙂