New Phone

Alice2202
Visitor

‎29-09-2019 08:20 AM

How long will it take for the new phone to connect to the EE network?

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-09-2019 08:24 AM

Hi @Alice2202 

 

It should connect straight away. Have you upgraded? Can you try your old sim? 

 

Thanks



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Christopher_G
EE Community Support Team

‎29-09-2019 11:45 AM - edited ‎29-09-2019 11:46 AM

Hi @Alice2202

 

Welcome to the community.

 

Is it a brand new SIM and number or did you upgrade?

 

As @Northerner said, if it's an upgrade, you should be able to pop your old SIM in and it'll work straight away.

 

What kind of phone is it?


Chris

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