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Order Confirmation

WillP97
Explorer

‎30-03-2020 11:42 AM

Hi I order my phone upgrade on Thursday the 26th of March and have received no tracking details or confirmation that the courier has received my new phone, I understand with COVID-19 that delivery’s will be delayed but would like some update on my phone. i can confirm that I have the confirmation email for the purchase/phone upgrade and have also had the money taken from my account for the upfront cost of the phone.

3 REPLIES 3
Leanne_T
EE Community Support Team

‎30-03-2020 02:24 PM

Hi @WillP97

 

Thanks for coming to the community.

 

What phone have you ordered?

 

Did you place the order online or over the phone?

 

Speak soon 🙂

 

Leanne.

0 Helpful
WillP97
Explorer
In response to Leanne_T

‎30-03-2020 03:01 PM

Hi @Leanne_T 

I ordered a black iPhone 11 128gb and I placed the order online.

 

Thank you,

 

Will

0 Helpful
Leanne_T
EE Community Support Team
In response to WillP97

‎30-03-2020 03:13 PM

Hi @WillP97

 

Thanks for confirming this for me.

 

In this case, if you give our Mobile Care team a call, they will check your order for you and give you an update on the delivery.

 

Let me know how you get on.

 

Leanne.

 

 

0 Helpful