I placed an order for an upgrade on Thursday last week for the iPhone 11 Pro Max Space Grey 64gb. The phone was low in stock but there was still stock available.
Friday came and I'd received my confirmation email but couldn't track my order so I spoke to three different members of staff in the hopes that they might be able to help me.
I was advised by the first gentleman that there was no order on my account but he couldn't help as he was working from home.
The second girl was very helpful on here, she arranged a call back for me.
The third gentleman, who I spoke to on Friday evening said that it was a sim-only order, to which I corrected him. He then re-ordered the phone for me but by this point he said it was now out of stock and I would have to wait until new stock came in.
As you can imagine I wasn't very happy as I'd ordered one while they were in stock and due to some error on EE's part, the phone was then allocated to someone who ordered after me.
I received a new order number and today have attempted to track my new order - only to find that it says "Awaiting Confirmation". I have been with EE for years now and I've never had issues but it seems like everything seems to be going wrong with this order - my current phone is on the brink of no longer working, it's almost unusable and I ordered the iPhone and was given a delivery time of 24 hours, it's now turned into potentially a week.
I was just wondering why my order is now awaiting confirmation and when I can expect to receive my new phone. I've tried to live chat but can't get through to anyone and I can't call customer services as I work during the week.
Thank you in advance for the help!
