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Start date of data allowance

Robbiews
Visitor

‎29-06-2020 02:32 PM

I bought an EE4G broadband package on 27th June 2020 but my monthly allowance finishes on the 28th June and i am into the second month allowance. I think therefore I have been charged a month for little more than a days usage. Also, i cannot gift data because i have under 500 mb but infact i have 192 gb.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-06-2020 03:03 PM

You are charged for a month in advance. This will cover you up to 28 July.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎29-06-2020 06:19 PM - edited ‎29-06-2020 06:20 PM

Hi @Robbiews

 

Thanks for coming to the community.

 

As @XRaySpeX advised you do pay for your line rental a month in advance, you can find full information on our When will I get my first phone bill? Help page.

 

Is the other number you want to gift data on the same pay monthly account?

 

Could you let me know the message you get when you try and gift data?

 

Thanks 🙂

 

Leanne.

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