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Oppo Find x2 Pro with watch

tfdh79
Visitor

I upgraded to the Oppo Find with a free Oppo watch. I discovered later I had to organise and manage receiving the watch myself (little cheeky in the advert and not made clear during the online process). Its not been over three weeks since I completed my "claim form" and not heard anything back - is the watch deal real? Will I receive a watch? I'm feeling a little mis-sold. 

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @tfdh79 

 

You will need to return to the link you used to claim your watch and contact their CS line. 

 

I suspect it will be a 28 say delivery period.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

Hi @tfdh79

 

Welcome to the community.

 

The terms and conditions for the Oppo Find X Pro offer say that the Oppo Watch will be delivered within 45 days of a successful claim.

 

Did you receive confirmation to say they received and approved your claim? May be worth checking your spam/junk folder if you're having trouble finding it.


Chris

Vivienne21
Visitor

Hi could you tell me where you found the link to order the watch. I can't find it anywhere 

Thanks 

Jon_K
Former EE Employee

Hi @Vivienne21.

 

Welcome to the community.

 

When did you get this phone?

 

Did you receive an email with details on how to claim?

 

Jon