Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Only 8gb of data when sold 30gb

RafaB
Investigator
Investigator

‎30-05-2021 08:39 AM

Hi,

 

I have bought a £15 pay and go sim card. The offer had 30gb of data, but my account only shows 8gb. Why is this?

IMG_20210530_082823.jpg

 

 

Screenshot_2021-05-30-08-23-01-070.png

 

12 REPLIES 12
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎30-05-2021 02:58 PM

@mikeliuk  Providing all T&Cs are shown then unfortunately nothing has to be changed.  It’s down to the purchaser to read all relevant information and not to assume what they first see without reading the information.    All networks advertise in such a way and it’s only when you read the small print you realise the deals might not be as good as what you thought they would be.

 

  It’s clever advertising. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star
In response to RafaB

‎30-05-2021 03:02 PM

That's why it's vernacularly called "small print" 😉 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
mikeliuk
Ace Contributor
Ace Contributor
In response to Chris_B

‎30-05-2021 03:02 PM

My feeling is that it leaves a bad taste in the mouth to feel that one has been tricked, mislead, or duped.

 

Many people would be happy to agree to the terms as written and the service provider which shall not be named need only make sure the headline items are an accurate representation of the terms.

 

For example: 30 GB (max. 3 mths) and Data roll-over (max. 8 GB). 🤓

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net