Not gotten my order yet

[Fodenrichard4]

I ordered for an iPhone 12 and just got an email saying my order is been processed. Haven’t gotten any notifications again. 

[epicrhxdes · Accepted solution]

Hi @Fodenrichard4,

If you've only recently placed your order with EE please expect a delay. EE are dealing with a high demand when it comes to the new iPhone 12 Lineup. You'll receive your shiny new handset before you know it!

Have a lovely day.

[Fodenrichard4]

Is there a way I can speed up the process? 

[James_B]

Hi @Fodenrichard4,

Welcome to the EE Community. 🙂

Which model did you order?

Thanks

James

[Fodenrichard4]

I ordered an IPhone 12 and a 12 pro. Thank you 

[James_B]

Hi @Fodenrichard4,

Which colours and storage sizes?

When did you place your order?

Thanks

James

[Fodenrichard4]

iPhone 12 Blue 64GB 

Iphone 12 pro Pacific Blue 128GB

[James_B]

Hi @Fodenrichard4,

When did you place your order?

Thanks

James

[Fodenrichard4]

Sunday the 27th of December 2020

[James_B]

Hi @Fodenrichard4,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James