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10-06-2020 10:20 AM
I have a Samsung s10plus.
I have recently switched from 3 mobile but everytime i turn phone on or off its still shows the 3 logo any help in sorting this out, the phone is unlocked
10-06-2020 12:42 PM
Good Afternoon @Reidy99.
Welcome to the EE Community.
Does this only occur when you switch the phone off and on?
What network shows at the top of your device?
Katie 🙂
10-06-2020 12:47 PM
On top its says EE but when I switch phone off and off the screen flashes the 3 logo
10-06-2020 12:55 PM
@Reidy99 thats because of the firmware installed on the phone.
10-06-2020 12:57 PM
This phone used to be on EE when I bought it, so a bit disappointed that it still shows the 3 logo
10-06-2020 01:27 PM
10-06-2020 01:56 PM
@Reidy99 The only way to change this to install EEs firmware.
