Not correct logo

[Reidy99]

I have a Samsung s10plus. 

I have recently switched from 3 mobile but everytime i turn phone on or off its still shows the 3 logo any help in sorting this out, the phone is unlocked 

[Katie_B]

Good Afternoon @Reidy99.

Welcome to the EE Community. 

Does this only occur when you switch the phone off and on?

What network shows at the top of your device?

Katie 🙂

[Reidy99]

On top its says EE but when I switch phone off and off the screen flashes the 3 logo 

[Profile closed]

@Reidy99 thats because of the firmware installed on the phone.

[Reidy99]

This phone used to be on EE when I bought it, so a bit disappointed that it still shows the 3 logo 

[Reidy99]

This phone used to be on EE when I bought it, so a bit disappointed that it still shows the 3 logo 

[Chris_B]

@Reidy99   The only way to change this to install EEs firmware.