No wifi connection

[GemmaTickett28]

My broadband is saying connected without a connection and i can seem to fix the problem what do i do please?

[Chris_B]

@GemmaTickett28  What’s connected to what ?  Your phone/device to the router or your router to the network?   What colour lights are on the router ? 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[GemmaTickett28]

If i go into wifi setting on my phone to connect to the wifi it says conneced without Internet and my smart hub is aqua 

[XRaySpeX]

Steady Aqua or flashing?

[Chris_B · Accepted solution]

@GemmaTickett28  Have you tried just turning the router off for 3 seconds and then rebooting it.  Also on your phone forget the Wi-Fi (delete the Wi-Fi connection from your phone).  When your router powers back up and you have the aqua light on it try and connect your phone to the router.   

[GemmaTickett28]

Thank you wifi is working thanks for your help 🙂 

[Chris_B]

@GemmaTickett28   That’s great to hear happy to help.