No update on order or delivery

[Sgtyork]

My partner ordered 2 phones off the website. Got a confirmation email that afternoon, but no payment taken and nothing showing on track your delivery. Has my order went through or do I need to do it again. It is an xko number. I can understand if any delays but when going through checkout and email saying dispatched within 1 working day and haven't received any other information.

[Christopher_G]

Hi @JoG13

Welcome to the community and thanks for ordering.

Is it an upgrade or a new connection? Which iPhone did you order?

Chris

[Jleigh20]

Hi, I ordered a  in stock samsung watch as a add on to my contract at the same time as upgrading last Friday, I have recieved a thanks for your order email but nothing else and tracking isn't showing anything yet. Reading some of the replies above it looks like some orders haven't gone through. I dont want to waste time by calling if it's just slow dispatching.

[Christopher_G]

Hi @Jleigh20

Welcome to the community. 

If you're worried about your order, I'd recommend speaking to our Mobile Care team.

Chris