No update on my order

[JPW1996]

Hi,

I ordered my mobile upgrade on Friday 22nd, but have not yet received any update. I realise that it may take longer in the current climate but thought I'd see if there was any way to find out.

I called 150 but couldn't get through for a long time. Also tried using the tracker with my order reference but came up with an error saying we cannot provide details at the moment.

Is there any other way to get an update on my order?

Many thanks!

[Leanne_T]

Hi @JPW1996

Thanks for coming to the community. 

What device have you ordered? 

Could you let me know the colour and size? 

Thanks 🙂

Leanne. 

[Rachelm96]

Hey I’m having the same problem. 

I’m waiting on an Apple Watch arriving 

[Leanne_T]

Afternoon @Rachelm96

Thanks for coming to the community. 

Which model Apple Watch did you order? including size and colour?

When did you place the order?

Thanks 🙂

Leanne, 

[Rachelm96]

Hi 

I ordered the 6SE 40mm in the colour black 

I ordered it over the phone on Thursday the 21st January 

thanks 

[Leanne_T]

Hi @Rachelm96

Thanks for coming back to me. 

Was this the Space Grey model? 

Leanne.

[Rachelm96]

Yes

[Leanne_T]

Thanks @Rachelm96

The Apple Watch SE 40mm Aluminium Case in Space Grey is currently showing as 'Out of stock now, we’ll deliver to you as soon as we receive stock from our Supplier' 

You will be contacted by DPD when your order has been dispatched. 

Thanks. 

Leanne.

[Rachelm96]

I was told when I made the order I would be getting it the next day. 

how long could it be until I get it

[Leanne_T]

Hi @Rachelm96

I am sorry you were advised this. 

We have no further information, as soon as we receive stock and have your order ready for dispatch you will get a text from DPD to let you know when this will be delivered. 

If you would like to discuss your order, please give us a call on 150. 

Thanks. 

Leanne.