Old number not ported across

[Chart]

I added a new number to my existing contract and the new number was being ported from Vodafone. 
please can someone help as I can’t get through on phone and this extra line is for an elderly relative.

[Jon_K]

Hi @Chart.

Welcome to the community.

Did you fill in the online form to give us your PAC?

When did you start the number port process?

Jon

[Chart]

Hey, yeah I phoned and gave advisor the pac, number and everything.

Get Outlook for iOS

[Jon_K]

Thanks @Chart.

When did you give us your PAC?

Jon

[Chart]

Hi
I gave the PAC 15th Jan when I called. 

[Jon_K]

Thanks @Chart.

The number port should have been completed before now.

I'd recommend getting in touch with our Customer Care team so they can check this for you.

Jon

[Chart]

I’ve tried calling but can’t get through to anyone. 

[Jon_K]

Hi @Chart.

Our lines may be busier than usual, but please be patient when calling and an advisor will be able to help you.

Jon

[Chart]

I wish I had never tried to move her from Vodafone as it was supposed to make life easier. It’s not good an elderly woman with no phone when there’s a pandemic. 
Maybe someone could call me when they’re free? I don’t have all day to spend on hold, I am lucky to have a job and want to keep it! 

[Jon_K]

I'm sorry to hear this, @Chart.

We don't have access to your account on the community, but our lines will be open until 9pm tonight.

Jon