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Resolved! Contract ends but phone loan still live for another year

My minutes/data plan contract ends on 21/6/25, my phone loan ends 21/6/26 and I want to move my number to an o2 sim. As I pay the plan and phone on separate direct debits I assumed I could just use the PAC to move my number over and continue paying t...

JS1788 by • Investigator
  • 65 Views
  • 5 replies
  • 1 Helpful

Smart Hub Pro vs OrbiPro

I took delivery of my Smart Hub Pro and satellite today, and so far, results are a bit disappointing compared to the 2 year old OrbiPro SXK80 set up I had, which gives WiFi 6.Upstream definitely slower and range seems to be less.Does anyone else have...

GDog3 by • Investigator
  • 140 Views
  • 8 replies
  • 1 Helpful

Resolved! Apple Music inclusive extra not applying

I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...

FJSaturn by • Investigator
  • 581 Views
  • 10 replies
  • 5 Helpful

Roaming EU

Hello,I’ve just received a £427 bill from EE, mostly for roaming charges while I was in Poland.I’m on the Full Works iPhone SIM plan. Before travelling, I specifically asked an EE store employee whether EU roaming was included, and was told yes. I as...

Stan3234 by • Explorer
  • 45 Views
  • 3 replies
  • 0 Helpful

Roaming

My partner and daughter are in the US I am in the UK, how do they get the roaming add on when I have the account 

Resolved! Unable to activate Discovery+

I’m new to EE Broadband after moving from BT after having my EE mobile for a few years. I received a welcome email with a link for activating Discovery+ as I’m told I need that to be able to watch TNT Sport via my Sky Box. The link is dead and doesn’...

Why is the broadband dying at night?!

I’d like to know what rat you have running on wheels in the back of your factories, because why does the broadband die EVERY SINGLE NIGHT?! It’s taking the **bleep** and you’re going to either help me fix it or I’ll get another service provider. 

recently moved from plusnet to ee.now no cctv via ee 4G

Recently changed from plusnet mobile to EE .Since change unable to connect to  smartwares cctv via EE 4G but fine via wifi.Cameras connect via another network 4G fine.Checked numerous times including areas with strong 4G signal and good speed checkAn...

mikebon by • Explorer
  • 469 Views
  • 9 replies
  • 3 Helpful
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Uninterrupted reach with Smart WiFi extenders

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