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No update on delivery

RebeccaC2
Visitor

‎30-06-2021 06:53 AM

I ordered my upgrade of iPhone 12 purple 64gb on Monday 28th July 2021. I received the confirmation email but have had no updates or correspondence since. Can I have some assistance as to when my order may arrive? When I log into my account, it comes up saying I’m eligible for upgrade as if I haven’t already gone through the upgrade process! Please help

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎30-06-2021 07:28 AM

@RebeccaC2  You’ll not get anything until the device has been shipped you’ll then get a tracking number.  Customer services might be able to give you more information. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

‎30-06-2021 10:55 AM

Hi @RebeccaC2

 

Welcome to the community.

 

I've checked and the phone is in stock at the moment. I'd recommend speaking to our Mobile Care team on 150 to check your order.

 

Chris

jojomac71
Visitor

‎17-09-2021 12:26 PM

@RebeccaC2 How long did it take for your phone to arrive? I ordered mine, the same as yours two days ago and it’s still just saying order confirmed 😩

0 Helpful