No service

[Ella26]

I received a new SIM card yesterday as my old one stopped working on Friday. It has been over 24 hours since inserting my new SIM card and it still says ‘sim not provisioned’?? 
ive turned my device on and off again, I’ve checked my coverage, my phone isn’t sue an update and I just can’t understand why it’s not working? Help please! 

[bristolian]

Hi @Ella26 

Have you activated the replacement SIM yet?

If not, follow the link under point 2 of this EE help article 

[Ella26]

Hi, I’ve activated my sim and it’s been 24 hours and I still haven’t got any service?
Thanks

xxxx xxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[EssexBoyEE]

Give CS / Tech Support a call, they will take the SIM details and should be able to see what's going on.

[Leanne_T]

Hi @Ella26

Thanks for coming to the community. 

Please give us a call on 0800 079 8586 from another phone and our Mobile Care team will get this looked into for you. 

Let us know how you get on 🙂

Leanne.