No order delivery date

[Beth1996]

Ordered an upgrade 9th Oct. no update to say where it is. When I ordered it was in stock however no phone arrived. To be told the phone is out of stock and updates will be given. No update has been given in nearly 3 weeks. 

[Laurenmcmillan]

But it said dispatch in 1 day

[SimonCad76]

i've have been waiting for an upgrade (iPhone 11 128GB) since sunday night. next day delivery. the tracking page has been saying "Dispatch expected in 24 hours" for 5 days and counting. we appreciate the world has supply chain backlogs, guessing our phones are stuck on some cargo ship in the south china sea ! If i knew it was going to take this long i'd have just gone to the shop. Interesting to see if EE start charging the new increased monthly contract rate before my phone arrives 🤔

[Leanne_T]

Hi @Laurenmcmillan 

The Space Grey model is showing 'Usually despatched within 1 day'

Leanne.

[Leanne_T]

Hi @SimonCad76

Thanks for posting. 

Your new plan will start once your phone has been dispatched. 

Thanks. 

Leanne.

[Jb84123]

I’ve had the same issue - ordered on 3rd October - on the tracking I’ve had several emails to say it’s 24 hours away - only for it to be changed again - rubbish 

[Leanne_T]

Hi @Jb84123

Thanks for coming to the community. 

Which device have you ordered? 

Thanks 🙂

Leanne. 

[Jb84123]

It was an iPhone 13 max pro sierra Blue 128gb

[Teerex69]

Why is the constant reaction or response “check your tracker”? I ordered my upgrade Oct 2 and have had 2 delivery dates now back to ordered confirmation! What is happening really! I can’t call in because your recorded message says to call back. This is worst I’ve ever dealt with to include my original order not being processed. Thank God I don’t trust you or it would have never been ordered AGAIN! on the 2nd after I called in to check.

[Jb84123]

@Teerex69 Same with my order - even had emails to say it’s within 24 hours - or between these dates (all expired) and the tracker just changes every few days 

[Leanne_T]

Thanks @Jb84123

This device is showing expected dispatch in more than 28 days. 

Once we have received your order and this has been dispatched DPD will be in touch to arrange delivery. 

Thanks.

Leanne.